Patient Service Representative - Dermatology

About This Role

This role is a key point of contact for patients, providing exceptional customer service and ensuring efficient front desk operations for a dermatology clinic. The Patient Service Representative supports quality care and a positive patient experience by managing appointments, patient records, and financial transactions.

Responsibilities

• Greet patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conduct regular lobby checks to maintain cleanliness and ensure patient comfort.
• Optimize provider schedules to improve patient access and reduce wait times.
• Utilize EPIC and other systems to accurately update patient demographics, verify insurance, and document emergency contacts.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, route inquiries, and make outbound calls to schedule and confirm appointments.
• Clearly communicate information about Duly clinical personnel to patients.
• Assist with scheduling follow-up and in-house Specialist referral appointments.
• Participate actively in daily and weekly team huddles to share updates and operational insights.
• Review performance dashboards daily to monitor key metrics and identify areas for improvement.
• Maintain strict patient confidentiality and adhere to HIPAA standards.
• Monitor patient wait times and communicate delays with empathy and professionalism.

Requirements

• High School diploma or equivalent
• Exceptional customer service skills
• Outstanding verbal and written communication skills
• Proficiency in EPIC or similar EMR systems
• Knowledge of medical office procedures and insurance verification
• Skilled in operating phones, personal computers, software and other basic IT systems
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Detail-oriented with excellent organizational and time management skills
• Ability to handle sensitive information with discretion
• Positive, professional, collaborative, and adaptable attitude

Qualifications

• High School diploma or equivalent required
• Minimum 1 year of experience in a medical office or clinical setting preferred

Nice to Have

• Minimum 1 year of experience in a medical office or clinical setting
• Prior experience in a receptionist or front desk role

Skills

* Required skills

Benefits