Patient Service Representative Healthy Active Living

About This Role

The Patient Service Representative provides a comprehensive set of business, financial, and appointment-related services to ensure a positive patient experience. Key responsibilities include patient registration, scheduling, payment functions, and maintaining positive relationships with patients and families.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities including visit preparation, co-pay collection, and patient tracking as assigned.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, including faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating needs to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross-coverage efforts as needed.
• Ensure HIPAA compliance is followed.

Requirements

• High school diploma or equivalent

Qualifications

• A high school diploma or equivalent is required.
• Relevant (clerical or administrative duties in an office setting) experience is preferred.

Nice to Have

• Experience working in a general office setting (clerical or administrative duties)
• Experience working in a healthcare environment
• Experience in computerized scheduling system
• Knowledge of medical terminology
• Excellent interpersonal skills
• Strong organizational skills
• Ability to perform basic math skills
• Experience working in Microsoft Office (Outlook, Excel, Word) or similar software

Skills

* Required skills