Patient Service Representative

About This Role

This role involves providing patient services for a large medical center, focusing on administrative coordination, patient scheduling, and strong customer service in a 100% onsite capacity.

Requirements

• High school graduate or equivalent
• Strong writing skills
• Administrative/office coordination skills
• Knowledge of medical practice terminology
• Basic math skills
• Ability to deal sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills
• Experience with at least two Office-type software programs (i.e., Outlook, Word and Excel)
• Proven ability to navigate through multiple patient records systems
• Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations
• Ability to work with minimal supervision
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Excellent customer service and communication/interpersonal skills

Qualifications

• High school graduate or equivalent with 4 years of related experience; or college degree and 6 months of related experience; or equivalent combination of education and experience
• 4 years of related experience with a high school graduate or equivalent, or 6 months with a college degree

Nice to Have

• Demonstrated experience in health care (patient scheduling, insurance verification, medical record data abstraction, or patient financial services)
• Some knowledge of OP Therapy
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three
• Prior experience with EPIC

Skills

* Required skills