Patient Care Advocate
Posted 4 weeks ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role involves guiding patients through mental wellness options, educating them on TMS treatment, and collaborating with providers to ensure seamless and empowering care plans. The Patient Care Advocate will listen, document details, and ensure patients feel heard and supported throughout their mental health journey.
Responsibilities
- Guide patients through their mental wellness options, making education on TMS treatment simple and supportive
- Listen with care and document the details of mental health status, symptoms, and medication history
- Team with providers for a seamless transition from consultation to treatment
- Make care plans clear, empowering patients to feel confident every step of the way
Requirements
- 2+ years of full-time, high-quality customer-facing experience
- Authentic people skills - build trust easily and connect genuinely
- Ability to handle concerns with empathy and guide to solutions
- Ability to handle details and cool under pressure, even when juggling a lot
- Strong written and verbal communication - clear, calm, and professional
Qualifications
- 2+ years of full-time, high-quality customer-facing experience
Benefits
About Serenity Healthcare
Serenity Healthcare is redefining mental wellness using advanced medical devices with evidence-based research and proven results, offering long-term success for patients.