Patient Care Advocate
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
As a Patient Care Advocate, you will guide patients through their mental wellness options, educate them on TMS treatment, and provide empathetic support, ensuring they feel seen and cared for.
Responsibilities
- Guide patients through mental wellness options, making education on TMS treatment simple and supportive
- Listen with care and document details of mental health status, symptoms, and medication history
- Team with providers for seamless transition from consultation to treatment
- Make care plans clear, empowering patients to feel confident every step of the way
Requirements
- 2+ years of full-time, high-quality customer-facing experience
- Authentic people skills - build trust easily and connect genuinely
- Ability to handle concerns with empathy and guide to solutions
- Detail-oriented and calm under pressure
- Strong written and verbal communication - clear, calm, and professional
Qualifications
- 2+ years of full-time, high-quality customer-facing experience
Benefits
About Serenity Healthcare
Serenity Healthcare is redefining mental wellness using advanced medical devices with evidence-based research and proven results, offering long-term success for patients.