Patient Access Services Representative

About This Role

The Patient Access Services Representative ensures a positive patient experience by registering patients, handling cashiering responsibilities, and addressing patient financial inquiries. This role requires excellent customer service and adherence to organizational standards.

Responsibilities

• Register inpatients, outpatients, and emergency room patients
• Conduct professional interviews to gather demographic, financial, and biographical information
• Handle cashiering responsibilities including collecting co-pays and estimated service costs
• Answer patient inquiries related to cost estimates and balances
• Offer payment options and assist with financial clearance
• Provide excellent customer service and adhere to PH Standards of Behavior

Requirements

• High school diploma or GED
• Minimum of two years clerical experience
• Proficiency in Microsoft Windows and general computer applications
• At least two years of customer service experience
• Excellent verbal and written communication skills
• Ability to attend and pass a mandatory 5-week Patient Access Services training program

Qualifications

• High school diploma or GED required
• Minimum of two years clerical experience and at least two years of customer service experience

Nice to Have

• Coursework or knowledge in Medical Terminology

Skills

* Required skills

Certifications