OP Therapy Access Rep

About This Role

This role is primarily responsible for providing excellent customer service, patient registration, and scheduling in a fast-paced medical office setting. It involves verifying insurance benefits, obtaining pre-certification, and coordinating therapy visits and ancillary testing.

Responsibilities

• Provide excellent customer service
• Perform patient registration
• Obtain and verify insurance benefits information and pre-certification
• Schedule patients for therapy visits and ancillary testing
• Answer multiple phone lines
• Conduct professional patient interviews to obtain demographic and financial information
• Complete registration and scheduling processes efficiently and accurately
• Request and identify necessary orders for therapy staff
• Communicate with physician offices, patients, and ancillary departments regarding scheduling procedures
• Ensure compliance with pre-certification guidelines and authorization

Requirements

• High school diploma or GED
• General computer skills with basic internet knowledge
• Excellent verbal and written communication skills
• Good computer keyboarding skills
• Ability to operate multi-line phone and standard office machines
• Professional telephone etiquette
• Exceptional organizational and problem-solving skills
• Ability to deal with multiple tasks while maintaining attention to detail

Qualifications

• High school graduate or the equivalent with GED
• Prefer two years of medical office, call center, customer service, or clerical setting experience.

Nice to Have

• Medical terminology
• Two years of medical office, call center, customer service, or clerical setting experience
• Experience using Microsoft Office applications

Skills

* Required skills