Part Time Call Center Representative

About This Role

This role involves fielding client and customer calls regarding pension plans, healthcare plans, and financial information, ensuring high-level customer service and accurate data entry.

Responsibilities

• Field calls from clients and customers regarding pension plans, healthcare plans, and financial information
• Receive upward of 100-150 calls per day
• Enter customer info/conversation info into database while fielding inbound call
• Field calls with the utmost level of customer service
• Answer and direct incoming calls in a high volume of call switchboard environment
• Answer with a defined script and an enthusiastic manner
• Provide multi-tasking and clerical support as assigned by department

Requirements

• 1 year of call center customer service experience
• Microsoft Office proficient
• Type 35 WPM

Qualifications

• 1 year of call center customer service experience

Skills

* Required skills

Benefits