Operations Manager

About This Role

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency, while also supporting various hotel departments and ensuring high standards of guest service.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation
• Provide support to other departments in the hotel (F&B, Housekeeping and Engineering)
• Provide strong lobby presence to assist front desk agents and guests
• Monitor and action Nor 1 upsell program
• Handle guest's special requests and customer complaints during shift
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT
• Coach, train, counsel hourly associates and administer discipline
• Perform some Night Audit functions and produce Night Audit reports
• Prepare, copy, and distribute reports as required
• Participate in M.O.D. coverage as required

Requirements

• At least 3 years of progressive experience in a hotel or related field with a 2-year degree (or 1 year with a 4-year degree, or 5 years without a degree)
• Previous supervisory responsibilities
• Proficient in Windows, Company approved spreadsheets and word processing
• Effective verbal and written communication skills

Qualifications

• 2-year college degree or 4-year degree in a related field
• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Previous supervisory responsibilities.

Skills

* Required skills