Operations Manager

About This Role

Supervise operational tasks and personnel to ensure guest satisfaction and efficient hotel operations, contributing to profitability through revenue generation, cost control, and associate development.

Responsibilities

• Supervise back-of-house operating departments in the absence of the Director of Operations
• Focus on achieving hotel profitability through revenue generation and cost control
• Develop Associates and ensure Guest satisfaction
• Direct the work of at least three full-time Associates
• Maintain high standards of personal appearance and grooming according to company policy
• Comply and ensure adherence to company standards and regulations for safe and efficient operations
• Assist in creating an environment where employees make empowered decisions
• Participate in required Manager on Duty (MOD) coverage
• Ensure training in service standards is taking place in each department
• Assist in recruiting, hiring, and training for Guest Services as needed

Requirements

• At least one-year progressive experience in a lifestyle luxury Rooms Department Hotel or equivalent education and experience
• Previous supervisory experience
• Proficient in Windows Operating Systems
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high-pressure situations
• Ability to maintain composure and objectivity under pressure
• Ability to handle problems in the workplace (anticipating, preventing, identifying, and solving)
• Ability to assimilate complex information and data from disparate sources
• Effective at listening to, understanding, clarifying and resolving concerns and issues from coworkers and Guests
• Ability to work with and understand financial information and data, and basic arithmetic functions
• Ability to convey information and ideas clearly
• Weekend availability

Qualifications

• Four-year college degree or two-year college degree
• At least one year progressive experience in a lifestyle luxury Rooms Department Hotel; or a four-year college degree and at least one year experience in the Rooms Department at a Hotel; or a two-year college degree and at least two years of experience in a lifestyle luxury Rooms Department at a Hotel. Previous supervisory experience required.

Nice to Have

• FSD Certification

Skills

* Required skills

Benefits

Certifications