Operations Manager

About This Role

Manage and coordinate all aspects of operations within an armored transportation and cash management environment, ensuring security, efficiency, and compliance. This role involves leading operations personnel, overseeing vehicle maintenance, and maintaining strong customer and law enforcement relationships.

Responsibilities

• Recruit, interview, test, select, and train operations personnel
• Train, develop, and evaluate operations supervisors
• Oversee and coordinate route, dispatch, vault, and terminal operations
• Coordinate maintenance of vehicles, forklifts, and other equipment, ensuring timely preventative maintenance and repairs
• Control operations costs
• Ensure safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies
• Ensure security of cargo and terminal through training, monitoring, and enforcement of policies
• Investigate accidents and process required paperwork
• Develop and maintain customer service capabilities among all operations staff, responding to inquiries and complaints
• Control overtime hours, monitor employee vacation schedules, and maintain effectiveness of operations
• Conduct short and long-range operational planning to meet branch goals
• Deliver employee training to licensed armed driver/guards and terminal employees
• Oversee the highly sensitive environment relating to ATM machines and required security
• Establish and maintain cooperative relationships with local, state, and federal law enforcement agencies
• Maintain company compliance with regulatory statutes involving DOT, OSHA, and EPA

Requirements

• Logistics or transportation experience

Qualifications

• College Education or Military experience is Preferred
• 3-5 years of leadership experience is a plus, Logistics or transportation experience required, 1-2 Years of Safety and Security Experience a plus

Nice to Have

• 3-5 years of leadership experience
• College Education or Military experience
• 1-2 Years of Safety and Security Experience
• Basic knowledge of Transit Vault, coin vault and CMS

Benefits