Operations Manager

About This Role

This Operations Manager will lead the administrative side of a clinical operation, supporting day-to-day management, recruitment, scheduling, and customer service. This role is integral to the company's mission and will act as a liaison between administrative and clinical staff.

Responsibilities

• Manage day-to-day operations including recruitment, scheduling, customer service, and reporting
• Perform general administrative tasks in support of the Center's operations
• Maintain accurate records related to staffing and service delivery for each case
• Assist in the creation, maintenance, and management of a master schedule
• Ensure adequate staffing for clinical cases according to budgeted hours and client insurer authorizations
• Support HR, Operations, and Clinical departments and their respective functions
• Act as a reliable source of information to staff, clients, peers, and management
• Serve as the liaison between administrative and clinical staff
• Act as the primary point of contact regarding case assignment and staff availability

Requirements

• Bachelor's Degree or equivalent work experience
• 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling experience
• Professional knowledge and experience regarding scheduling and operations skills
• Ability to react to change productively
• High standard of ethical conduct and confidentiality
• Honesty and integrity
• Strong rapport-building skills
• Sense of urgency
• Ability to work independently towards assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize, and meet deadlines
• Attention to detail
• Ability to administer processes across the company consistently
• Superb communication skills
• Ability to work collaboratively with ABA personnel
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Proficient in email and Outlook
• Ability to keep accurate records, work in database, use Excel, and track processes accurately
• Ability to use Zoom meeting and Go To Meeting software
• Ability to learn ReThink software within 30 days
• Ability to travel frequently to office locations in assigned area or corporate headquarters
• Ability to read and respond to emails and accept calls outside of work hours

Qualifications

• Bachelor's Degree or equivalent work experience
• 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required; 3-5 years experience preferred. Prior Practice Managers are encouraged to apply.

Nice to Have

• 3-5 years experience in operations or administration
• Bachelor's degree in Marketing, Business Administration, or Healthcare
• Prior Practice Manager experience

Skills

* Required skills

Benefits