Operations Manager

About This Role

Manage daily office operations and property maintenance for the Ipswich River Watershed Association, ensuring a positive work environment and supporting various operational tasks for both internal and external relationships.

Responsibilities

• Greet, welcome, and assist visitors, volunteers, and members as the first point of contact
• Manage general organizational communication, responding quickly and professionally
• Assist with managing IT resources, including equipment and external IT team communication
• Manage IRWA’s office spaces, including contract and vendor management, and supply stocking
• Prepare and submit required business-compliance forms and reports
• Pay bills and process invoices in a timely and accurate manner
• Assist with developing and implementing systems and processes to increase efficiency
• Coordinate volunteer groups for property maintenance and function
• Liaise with employee health and benefits agents and providers
• Plan staff outings and professional development opportunities

Requirements

• Strong personal commitment to environmental stewardship
• Excellent interpersonal and communication skills
• Proficiency with Microsoft Office and Google Suite
• Exceptional attention to detail
• Ability to work independently and collaboratively
• Ability to self-direct and manage multiple projects simultaneously
• Ability to effectively prioritize time and responsibilities

Nice to Have

• Experience with Constituent Relationship Management (CRM) databases, especially Little Green Light
• Experience with non-profit administration, including Paychex and benefits management software
• Experience working in a small team environment
• Project management experience, especially around systems or operations improvements

Skills

* Required skills

Benefits