Operations Manager

About This Role

The Operations Manager will drive store execution and performance by focusing on excellent customer service within a CVS/pharmacy store. This role involves leading and developing an engaged, productive store team.

Responsibilities

• Manage overall store operations, supervision, and policy implementation
• Oversee sales and inventory management
• Lead employee staffing, training, and development
• Manage financial aspects of the store
• Provide leadership in customer service
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Communicate effectively with store crew and supervisors
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints

Requirements

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership skills
• Supervision skills
• Influencing skills
• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required.

Nice to Have

• Experience as a retail manager or supervisor

Benefits