Operations Manager

About This Role

This role involves supporting a CVS/pharmacy store by driving execution and performance to enhance customer loyalty. The manager will lead and develop the store team, ensuring excellent customer service and adherence to company policies.

Responsibilities

• Support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store
• Oversee overall store management, supervision, and policy implementation
• Manage sales and inventory
• Handle employee staffing, training, and development
• Manage financial aspects
• Provide customer service leadership
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Communicate information effectively to store crew and supervisors
• Support Store Manager with action plans for operational and service improvement
• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture

Requirements

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required

Nice to Have

• Experience as a retail manager or supervisor

Benefits