Operations Manager

About This Role

The Operations Manager drives store execution and performance by leading a productive store team and implementing CVS/pharmacy policies, ensuring excellent customer service and building consumer loyalty.

Responsibilities

• Oversee overall store management, supervision, and policy implementation
• Manage sales and inventory
• Handle employee staffing, training, and development
• Manage financial aspects of the store
• Provide leadership in customer service
• Lead and work effectively with store crews
• Supervise, assign, and direct activities of the store's crew
• Communicate information effectively to store crew and supervisors
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture

Requirements

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required.

Nice to Have

• Experience as a retail manager or supervisor

Benefits