Operations Manager

About This Role

Manage the daily operations for Hope House, overseeing production, procurement, and planning while ensuring compliance with OTDA, NYDSS, and DHS regulations. Supervise maintenance staff and act as a liaison to the Program Director in the Director of Building Operations' absence.

Responsibilities

• Provide direct supervision to the maintenance staff
• Ensure timely and effective resolutions to maintenance and repair issues for a clean, safe, and secure facility
• Assure emergency calls for security and maintenance/repair issues are resolved effectively and in a timely manner
• Maintain tracking systems for all maintenance-related requests and document all maintenance and repair work
• Assess security and/or maintenance/repair issues and take appropriate action to resolve, including minor repairs
• Oversee inventory control systems, including monitoring, receiving, and storing supplies
• Oversee turnover rate and ensure units are ready for occupancy in a timely manner
• Generate regular and special reports related to maintenance and inventory
• Facilitate effective communication within an interdisciplinary context, participate in and contribute to staff meetings
• Conduct daily audit of both the Safety Monitor’s Desk Log and the Supervisor’s Desk Log for accuracy and content
• Prepare and conduct Employee Appraisal Evaluations in a timely and thorough manner
• Prepare and audit Incident/Accident Reports
• Maintain and schedule vans daily usage
• Oversee and supervise department staff in the utilization of the DHS Client Assistance and Re-housing System (CARES) System

Requirements

• High school diploma or equivalent
• 4+ years' experience in Building Maintenance with management skills and staff supervision
• 3-5 years of experience in maintenance and materials management
• Active New York State Security Guard License
• Good communication/writing skills
• Experience working with families / homeless population
• Meet all requirements regarding the Security Guard Act of 1992
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80)
• Direct hands-on maintenance repair ability and skillset
• Successfully complete a background investigation
• Valid New York State Driver’s License

Qualifications

• High school diploma or equivalent
• 4+ years' experience in Building Maintenance with management skills and staff supervision, additionally 3 to 5 years experience in maintenance and materials management.

Certifications