Network Technician

About This Role

Respond to and resolve help desk tickets related to wired and wireless network issues, network account management, and infrastructure incidents. Provide on-call support for critical site network issues and assist in network rollouts, upgrades, and cleanup efforts.

Responsibilities

• Respond to and resolve help desk tickets related to wired and wireless network issues
• Perform network account onboarding and offboarding via custom scripts
• Address infrastructure-related incidents
• Provide Level 1 support for critical site Network outages (on-call rotation)
• Provide Level 2 support for escalated issues at critical sites (on-call rotation)
• Assist in network rollouts, upgrades, and cleanup efforts
• Participate in planning and execution of infrastructure improvements
• Support documentation and inventory of network assets
• Provide support for Microsoft administrative tasks, including Entra ID (Azure AD), group policy, user provisioning, and Microsoft 365 administration
• Assist with server administration tasks, including basic Windows Server maintenance, monitoring, performance tuning, patch management, and updates

Requirements

• 5+ years of experience with Microsoft Entra ID
• 5+ years of experience with Microsoft administration
• 5+ years of experience with Windows Server environments
• 10+ years of troubleshooting skills in networking (wired AND wireless)
• 5+ years of experience in customer service

Qualifications

• Bachelor's Degree. May sub for equivalent experience.
• 5+ years of experience with Microsoft Entra ID, Microsoft administration, Windows Server environments, and customer service; 10+ years of troubleshooting skills in networking (wired AND wireless)

Nice to Have

• Experience with wiring closets
• Experience with Ruckus switches
• Experience with Deskpro Ticketing System
• Experience with Active Directory, DNS, and Group Policy

Skills

* Required skills