Mobile Associate

About This Role

This role supports retail operations by engaging customers and facilitating their technology and service needs. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey to enhance customer experience and foster strong relationships.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives

Requirements

• Passionate customer advocate
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Nice to Have

• 6 months of customer service and/or sales experience in a retail environment

Benefits