Mobile Associate, Store-in-Store - Retail Sales

About This Role

As a Mobile Associate, Store-in-Store for T-Mobile, you will bring the brand to life within partner locations by actively engaging customers, educating them on products, and recommending solutions to meet their needs. This role is crucial for driving sales and ensuring customer satisfaction in a fast-paced retail environment.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
• Leverage digital self-serve tools during customer interactions and the onboarding process
• Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services
• Recommend wireless solutions and onboarding solutions to help customers understand the T-Mobile app
• Complete training on T-Mobile in-store experience, new skills, products, processes, systems, and reference resources
• Review personal results, current promotions, and updates to ensure customer readiness
• Partner with nearby store locations to properly onboard customers and perform skills practicing and knowledge sharing
• Execute store operations, including opening and closing procedures, managing keys to kiosk cabinets, and securing assets
• Provide exceptional customer service, connecting on a personal level, matching customer pace, and building rapport and loyalty

Requirements

• High School Diploma/GED
• 6 months of customer service and/or sales experience (retail preferred)
• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals
• Team Building: Desire to be part of the T-Mobile store team, willingness to learn and share best practices
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• High School Diploma/GED
• 6 months of customer service and/or sales experience, retail environment preferred

Benefits