Mobile Associate, Store-in-Store - Retail Sales
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
Serve as a Mobile Associate, Store-in-Store, focusing on bringing the T-Mobile brand to life within partner locations. This role involves active customer engagement, educating customers on products and services, and driving sales in a high-traffic retail environment.
Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools and effective communication
- Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
- Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app
- Complete training on T-Mobile in-store experience, new skills, products, processes, and knowledge systems
- Review personal results, current promotions, and updates on the Hub to maintain customer readiness
- Partner with nearby store locations to properly and fully onboard customers
- Perform skills practicing, knowledge sharing, store operations, and opening/closing procedures including securing kiosk assets
- Connect with customers, build rapport, trust, and loyalty through friendly and engaging interactions
- Proactively reach out to potential customers to drive sales activity, follow up, capture referrals, and manage "Be Back" processes
- Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Passion for customer satisfaction and balancing customer experience with performance goals
- Desire to be part of the T-Mobile store team and work collaboratively
- Competitive drive and confidence for success in a fast-paced retail sales environment
- At least 18 years of age
- Legally authorized to work in the United States
Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience, retail environment preferred.
Nice to Have
- Retail environment experience
Benefits
About T-Mobile
T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. They are known for innovation and disrupting the telecommunications industry, bringing real 5G to the nation and shaping the future of technology.