Mobile Associate - Retail Sales

About This Role

This role is responsible for engaging customers in a retail environment, facilitating their technology and service needs, and leveraging digital tools to enhance their understanding of products. The position focuses on providing personalized solutions and supporting overall customer satisfaction while contributing to team initiatives.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives

Requirements

• Ability to connect with customers
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work with peers and store leaders, learning and sharing ideas
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• High School Diploma/GED
• 6 months of customer service and/or sales experience in a retail environment (preferred)

Nice to Have

• 6 months of customer service and/or sales experience in a retail environment

Benefits