Membership Consultant

About This Role

This role involves driving new patient enrollment for ArchWell Health, a healthcare provider for seniors, through direct consumer engagement, community events, and partnerships with referral sources to ensure access to quality care.

Responsibilities

• Drive new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships
• Meet individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission and value proposition for seniors
• Plan, coordinate, and execute local events in the community and in centers to help reach ideal patients (e.g., medically underserved, Medicare-eligible seniors)
• Cultivate relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers
• Partner with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth
• Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner
• Leverage sales and marketing tools (e.g., Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
• Provide monthly activity calendar reflecting community access points and tabletop venues; create penetration plans and initiatives in target sub-markets and channels
• Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to positively impact retention
• Help address and resolve customer complaints and issues

Requirements

• H.S. Diploma or GED
• 1 year of Sales or Community Relations experience
• Valid drivers’ license

Qualifications

• H.S. Diploma or GED required; Bachelor’s degree is helpful
• 1 year of Sales or Community Relations experience required; 2+ years preferred

Nice to Have

• Bachelor’s degree
• 2+ years of Sales or Community Relations experience
• Experience with a health plan, FMO / benefits broker, or provider
• Experience working with or selling to the senior community or medically underserved

Skills

* Required skills