Membership Consultant

About This Role

As an outside healthcare sales professional, you will grow ArchWell Health's patient base by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships.

Responsibilities

• Drive new patient enrollment year-round through direct-to-consumer, business-to-business, and community stakeholder relationships
• Meet individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission
• Plan, coordinate, and execute local events in the community and in centers to reach ideal patients (e.g. medically underserved, Medicare-eligible seniors)
• Cultivate relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers
• Partner with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs to drive new patient growth
• Coordinate with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health
• Leverage sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
• Provide monthly activity calendar reflecting community access points and tabletop venues; create penetration plans and initiatives in target sub-markets & channels
• Engage with new patients through and beyond their first appointment; maintain relationships with enrolled patients to positively impact retention
• Help address and resolve customer complaints and issues

Requirements

• H.S. Diploma or GED
• 1 year of Sales or Community Relations experience
• Valid drivers’ license

Qualifications

• H.S. Diploma or GED required
• 1 year of Sales or Community Relations experience required; 2+ years preferred

Nice to Have

• Bachelor’s degree
• Experience with a health plan, FMO / benefits broker, or provider
• Experience working with or selling to the senior community or medically underserved

Skills

* Required skills