Member Service Representative
Posted 3 months ago Expired
This job has expired
Looking for a job like Member Service Representative in or near Winchester, VA? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
TEKsystems is seeking a career-driven Member Services Representative for a Fortune 100 Financial Institution in Winchester, VA. This role involves responding to member inquiries, providing information on products and services, performing transactions, and advising on suitable offerings.
Responsibilities
- Ensure account and member security by identifying red flags and safeguarding member assets and account information.
- Route members to the appropriate departments.
- Open new accounts and educate members or potential members on products and services that best meet their needs.
- Provide peace of mind to and empathize with members who have experienced fraud or unauthorized transactions on their debit or credit cards.
- Educate members on self-service options related to unauthorized debit and credit card transactions.
- Listen and look for red flags to prevent fraudulent transactions and identity theft.
- Research debit and credit card authorizations and perform debit or credit card maintenance.
- Submit and provide status of debit or credit card dispute or fraud claims.
Requirements
- Customer service experience
- Data entry skills
- Ability to handle inbound and outbound calls
- Call center experience
Qualifications
- Experience in call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment.
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.