Medical Receptionist

About This Role

Serve as the welcoming face of Los Angeles Center for Ear, Nose, Throat and Allergy, ensuring a positive first impression for patients. Manage patient reception, scheduling, insurance verification, and maintain patient files to support smooth clinic operations.

Responsibilities

• Welcome and greet patients and visitors in person or on the telephone, answering or referring inquiries.
• Verify insurance/eligibility information and ensure appropriate forms are signed and dated.
• Verify patient demographics and insurance information when scheduling appointments.
• Communicate to patients when a physician is running behind schedule.
• Optimize patient satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.
• Prepare lab requisition forms as requested by physicians.
• Scan Radiology and Lab requisitions to patient files.
• Record outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD.
• Keep patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.
• Comfort patients by anticipating their anxieties; answering questions; maintaining the reception area.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Help patients in distress by responding to emergencies.
• Protect patients' rights by maintaining confidentiality of personal and financial information.

Requirements

• HS Diploma / GED
• At least 1 year of front desk reception experience in a medical setting
• Must be bilingual - fluent in both English and Spanish
• General knowledge of HIPAA
• Computer literate, ability to type at least 40 wpm
• Ability to travel within various Los Angeles based clinics

Qualifications

• HS Diploma / GED Required
• At least 1 year of front desk reception experience in a medical setting

Nice to Have

• Ear Nose Throat & Allergy specialty clinic experience

Skills

* Required skills

Benefits