Medical Receptionist

About This Role

Serve as the initial point of contact for patients, both in-person and over the phone, at a medical office. Facilitate efficient patient flow and ensure accurate billing for services within the IHA system.

Responsibilities

• Greet all individuals arriving at the office courteously and ensure their needs are met
• Obtain necessary patient registration information and verify patient insurance eligibility
• Prepare charts for visits according to IHA protocols and notify clinical staff of patient arrival
• Accurately complete patient forms, collect payments, and ensure charges are posted to the billing system
• Answer telephones according to IHA guidelines, taking and relaying messages in a timely manner
• Schedule and confirm appointments based on office protocols
• Assist with rescheduling clinics and contacting patients, communicating with leadership when overbooks are not approved
• Send out necessary New Patient paperwork via MyChart or mail

Requirements

• High School Diploma or GED
• Understanding of insurance verification
• Excellent written, verbal, and face-to-face communication skills
• Proficient in patient care procedures and organizational policies
• Service-oriented approach to customer needs
• Proficient in operating standard desktop and Windows-based computer systems (EMR, Microsoft Word/Excel/Outlook)
• Ability to compute mathematical calculations
• Knowledge of medical terminology
• Ability to work collaboratively in a team-oriented environment
• Ability to handle patient and organizational information confidentially

Qualifications

• High School Diploma or GED
• 1-2 years of experience in a medical or physician office or customer service environment preferred

Nice to Have

• Course work in insurance/billing, medical practice education or seminars
• 1-2 years of experience in a medical or physician office or customer service environment

Skills

* Required skills