Medical Receptionist

About This Role

This role involves welcoming patients to the Health Center, managing pre-exam requirements, and supporting providers' schedules. The Medical Receptionist acts as the first point of contact, ensuring a smooth patient flow and accurate record-keeping.

Responsibilities

• Welcome patients to the Health Center
• Ensure pre-exam information is up to date and accurate
• Collect co-payments and verify referrals
• Provide schedule support to providers
• Perform clerical duties as requested
• Provide information to patients and outside callers
• Record and deliver messages
• Answer, screen, and route outside calls
• Conduct scheduling, reminder, and rescheduling phone calls to patients

Requirements

• High School Diploma or equivalent
• Ability to interact with others with tact and diplomacy embodying respect and consideration
• Ability to manage multiple priorities and work well under pressure
• Ability to complete tasks correctly and on time with limited supervision
• Ability to effectively present information in one-on-one or small group situations
• Ability to calculate figures and amounts
• Punctual and reliable
• Ability to function in a busy office setting
• Ability to manage difficult or emotional customer situations

Qualifications

• High School or Equivalent

Nice to Have

• Spanish speaking/bilingual