Medical Office Front Desk Lead

About This Role

Lead the front desk operations for a Vascular Surgical Specialists Clinic, ensuring timely and accurate billing activities, coordinating patient appointments, and resolving complex billing inquiries. This role acts as a resource for practice management and physicians regarding coding and denials.

Responsibilities

• Deliver care to patients utilizing the Medical Office Front Desk Lead Process
• Act as a team lead to schedule work and ensure timely and accurate billing activities
• Coordinate with clinical staff to obtain charge information for all patients
• Code procedures performed and diagnosis on charge
• Act as a resource for Practice Managers and Physicians with denials and coding questions
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers
• Resolve complex patient billing inquiries and problems
• Conduct all functions associated with patient check-out including pricing services, collecting payment, and scheduling follow-up appointments
• Complete payment and benefit verification on all patients in accordance with practice policies
• Coordinate scheduling with that of the practitioner’s schedules to ensure proper coverage of patient appointments and out-of-office calls
• Work with Practice Manager to facilitate training of new hires and other training initiatives

Requirements

• High School Diploma or Equivalent
• Four years of Billing Experience in a Healthcare Organization
• Four years of Office Experience
• Ability to perform multiple tasks in one setting
• Demonstrates good understanding of health insurance and medical costs, including coding
• Strong customer skills
• Good communication skills
• Proficient computer skills
• Excellent organizational skills
• Strong work ethic and a high level of professionalism
• Team player who handles multiple projects simultaneously in a fast-paced environment

Qualifications

• High School Diploma or Equivalent
• 4 years of billing experience in a healthcare organization and 4 years of office experience

Nice to Have

• Cardiac or Vascular Specialty Clinic experience
• Bilingual in English / Spanish

Skills

* Required skills

Benefits