Medical Front Office - Patient Service Specialist

About This Role

As a Patient Service Specialist, you will manage both the patient side and business side of our outpatient physical therapy center in Concord. You will greet and register patients, schedule appointments, and handle various administrative tasks to ensure an exceptional patient experience.

Responsibilities

• Greet and register patients
• Provide information about what to expect during their visit
• Provide information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Communicate regularly with attorney offices, insurance companies, and translation companies
• Communicate regularly with market operational leaders and the business development team
• Collect co-pays from patients
• Manage payer approvals
• Conduct insurance authorizations and verifications

Requirements

• High School Diploma/GED

Qualifications

• High School Diploma/GED required

Nice to Have

• Insurance Verification Experience
• Scheduling Experience

Benefits