Medical Front Office - Patient Service Specialist

About This Role

As a Patient Service Specialist, you will be the first point of contact for patients, providing exceptional customer service and managing front office duties for a physical therapy center. This role involves patient advocacy, scheduling, insurance verification, and payment processing.

Responsibilities

• Greet new and existing patients upon arrival and register new patients
• Provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Communicate regularly with attorney offices, insurance companies, and other relevant parties
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment during checkout
• Respond to requests for information from patients, providers, and coworkers
• Handle phones, scheduling, insurance verification and running end of day reports

Requirements

• High School Diploma or GED
• 1 Year of Front Desk Experience

Qualifications

• High School Diploma or GED required
• 1 Year of Front Desk Experience

Nice to Have

• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience
• Health Care Experience

Benefits