Medical Assistant

About This Role

Deliver an amazing patient experience in an innovative mental health clinic specializing in treatment-resistant depression. Assist medical staff with patient care, administrative duties, and managing clinic operations.

Responsibilities

• Assist with in-person medical treatments
• Work alongside the clinical team to provide personalized care
• Utilize clinical skills to check vitals, conduct testing, and assist in medical procedures
• Room patients, including assisting those in wheelchairs
• Prepare and maintain tidiness of patient rooms and office space
• Assist in managing day-to-day clinic operations to ensure exceptional patient experiences
• Provide a seamless arrival/departure experience for all patients
• Create an atmosphere that ensures the best experience for patients and the managing physician
• Assist with opening and closing the clinic, patient communications, and scheduling
• Collect payments/copays and manage inventory
• Prospectively identify gaps in patient service or office flow and suggest improvements
• Answer patient calls, emails, and voicemails
• Assist the authorization team in verifying insurance eligibility and benefits
• Assist with management of the inventory of clinical supplies
• Handle administrative errands such as post office visits, picking up supplies, and processing mail

Requirements

• Experience working in a medical office and interacting with patients
• Professional presentation and excellent communication skills
• Computer skills
• Tremendous attention to detail
• Dedication, organization, reliability, good multitasking ability
• Customer-service oriented
• Familiarity and comfortability working one-on-one with a physician
• Exceptional emotional intelligence with high degree of empathy
• Excellent personal presentation and interpersonal skills
• Enjoys solving problems and presenting solutions to the leadership team
• Possesses a startup mentality and the ability to function in a fast-paced environment
• Flexibility to changes in circumstances
• Proactive self-starter
• Maintains effective work ethic in a highly collaborative work environment
• Ability to adapt/respond to different individuals
• Exceptional organizational skills, attention to detail, and ability to multitask
• Able to sit, stand, and walk up to 8 hours with ability to lift and carry up to 20lbs
• Proficiency in Google Workspace, Chromebooks, MacBooks, mobile apps
• Efficient Communication skills for phone and in-person interactions

Qualifications

• Experience working in a medical office and interacting with patients

Nice to Have

• College degree in healthcare administration or business administration

Skills

* Required skills

Benefits