Medical Assistant

About This Role

Assist in the examination and treatment of patients under the direction of an urgent care provider. Manage patient check-in, vital signs, and prepare specimens for lab analysis, contributing to an effortless patient experience within a consumer-centric urgent care model.

Responsibilities

• Manage patient check-in and registration process, including securing required paperwork and insurance documentation
• Interview patients and record medical history, confirming the purpose of their visit
• Measure vital signs (pulse rate, temperature, blood pressure, weight, and height) and record information on patients' charts
• Draw and collect blood samples from patients and prepare specimens for laboratory analysis
• Prepare treatment rooms for examination of patients
• Process co-pays and schedule patient appointments
• Coordinate provider referrals to specialists
• Perform preliminary physical tests and conduct point of care testing (flu, strep, urinalysis, ECG, HCG)
• Stock supplies, maintain exam rooms and reception area, and ensure medical supply availability
• Maintain medical records and scan charts to patient files
• Answer phone calls, handle incoming/outgoing postal correspondence, and ensure reception is well-maintained
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out and securing the building
• Perform and document daily controls and calibration of equipment, maintain QA/QC logs, and troubleshoot breakdowns

Requirements

• High School Diploma
• 1 year of Medical Assistant experience
• Basic Life Support (BLS) certification (ARC or AHA)
• One of the specified MA certifications (if less than 3 years MA experience)
• Ability to obtain CPOE certification within two weeks of start date

Qualifications

• High School Diploma — required, Graduate of a Medical Assisting Program — preferred
• 1 year of Medical Assistant experience required, 3+ years if without certification, 1+ year in Hospital, ER, or Urgent Care setting if using experience-based pathway

Nice to Have

• Graduate of a Medical Assisting Program
• Front Desk experience

Skills

* Required skills

Benefits

Certifications