Medical Assistant

About This Role

The Medical Assistant (MSS) is a vital member of the patient care team, responsible for performing routine medical and testing procedures under clinician supervision and supporting facility operations in a fast-paced environment. This role ensures efficient and accurate one-on-one patient care while maintaining excellent patient experience and clinical quality.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs, vaccines, injections, phlebotomy, PFTs, audiogram, and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by treating clinician and triage emergent patients
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices, and testing processes
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping
• Notify supervisor immediately of equipment malfunctions, supply needs, or facility operational issues
• Assist with patient flow and volume in partnership with center leadership
• Keep patients informed of expected wait times during center visits
• Perform clerical tasks in both front and back office associated with patient care and record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete applicable training including clinical competency training

Requirements

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and ability to deal with people with tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI)
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Must participate in initial and ongoing training

Qualifications

• Graduate of an accredited medical assistant program, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience
• Customarily has at least six months or more of medical assistant experience.

Nice to Have

• Working knowledge of occupational medicine requirements (state specific)

Skills

* Required skills

Benefits

Certifications