Medical Administrative Assistant

About This Role

This role involves providing administrative support in a medical setting, focusing on customer service, appointment scheduling, and records management for Veteran patients. Responsibilities include managing patient interactions, coordinating schedules, and ensuring the accuracy of administrative data.

Responsibilities

• Provide customer service to Veteran patients
• Schedule appointments and consults
• Manage and update patient records
• Answer phones and greet patients
• Help determine a clinic's daily needs
• Verify and update insurance information
• Perform clerical tasks and data entry

Requirements

• Minimum of 6 months customer service experience
• At least one year of clerical, call center, or healthcare administrative experience
• High school diploma or GED
• Oral and written proficiency with English
• Proficient with medical terminology
• Proficient with Microsoft Office Suite
• Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance
• Reliable internet access and home-office setup

Qualifications

• High school diploma or GED
• At least one year of clerical, call center, or healthcare administrative experience, with a minimum of 6 months customer service experience

Nice to Have

• Familiarity with HSRM
• Third Party Administrator (TPA) coordination experience

Skills

* Required skills

Benefits