Mechanical Claims Specialist
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
Evaluate, investigate, and process mechanical claims by applying in-depth automotive knowledge. Effectively communicate with vehicle contract holders, repair facilities, and other stakeholders to resolve inquiries.
Responsibilities
- Evaluate, investigate, and process mechanical claims accurately and efficiently
- Communicate by phone and email with vehicle contract holders, repair facilities, and other stakeholders
- Deliver exceptional customer service and resolve claim-related inquiries
- Actively listen, show empathy, and provide clear explanations to ensure a positive experience
- Follow established processes and utilize company-specific computer systems
- Maintain detailed and accurate claim records
- Collaborate with team members and leadership to maintain high standards of honesty, fairness, and professionalism
- Handle incoming calls from dealerships and vehicle owners regarding mechanical repair claims
- Approve or deny claims using provided guidelines
- Guide callers through claim decisions and next steps
Requirements
- Automotive repair experience
- Claims support experience
- Customer service and communication skills
- Minimum of 3 years of hands-on experience as an automotive mechanic or in a related field
- Strong understanding of vehicle repair processes
- Ability to explain vehicle repair processes clearly to technical and non-technical individuals
- Excellent phone communication skills
- Experience resolving complex customer inquiries with professionalism and empathy
- Proficiency with Microsoft Office (Outlook, Teams, etc.)
- Ability to navigate multiple software systems simultaneously
- Detail-oriented self-starter
- Ability to work efficiently in a fast-paced call center environment
Qualifications
- High school diploma or GED required
- Minimum of 3 years of hands-on experience as an automotive mechanic or in a related field
Nice to Have
- Familiarity with AllData or Mitchell
- Bilingual (Spanish/English) candidates encouraged to apply
- Experience with labor guides (AllData preferred)
- Experience with scan tools
Skills
* Required skills
Benefits
Certifications
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.