Mechanical Claims Specialist

About This Role

Evaluate, investigate, and process mechanical claims by applying in-depth automotive knowledge. Effectively communicate with vehicle contract holders, repair facilities, and other stakeholders to resolve inquiries.

Responsibilities

• Evaluate, investigate, and process mechanical claims accurately and efficiently
• Communicate by phone and email with vehicle contract holders, repair facilities, and other stakeholders
• Deliver exceptional customer service and resolve claim-related inquiries
• Actively listen, show empathy, and provide clear explanations to ensure a positive experience
• Follow established processes and utilize company-specific computer systems
• Maintain detailed and accurate claim records
• Collaborate with team members and leadership to maintain high standards of honesty, fairness, and professionalism
• Handle incoming calls from dealerships and vehicle owners regarding mechanical repair claims
• Approve or deny claims using provided guidelines
• Guide callers through claim decisions and next steps

Requirements

• Automotive repair experience
• Claims support experience
• Customer service and communication skills
• Minimum of 3 years of hands-on experience as an automotive mechanic or in a related field
• Strong understanding of vehicle repair processes
• Ability to explain vehicle repair processes clearly to technical and non-technical individuals
• Excellent phone communication skills
• Experience resolving complex customer inquiries with professionalism and empathy
• Proficiency with Microsoft Office (Outlook, Teams, etc.)
• Ability to navigate multiple software systems simultaneously
• Detail-oriented self-starter
• Ability to work efficiently in a fast-paced call center environment

Qualifications

• High school diploma or GED required
• Minimum of 3 years of hands-on experience as an automotive mechanic or in a related field

Nice to Have

• Familiarity with AllData or Mitchell
• Bilingual (Spanish/English) candidates encouraged to apply
• Experience with labor guides (AllData preferred)
• Experience with scan tools

Skills

* Required skills

Benefits

Certifications