MAWM Support Engineer

About This Role

The MAWM Support Engineer will be responsible for resolving software issues, troubleshooting technical and functional problems, and providing system enhancements for a warehouse management software application.

Responsibilities

• Resolve software issues working with the software vendor (Manhattan Associates)
• Troubleshoot technical and functional problems
• Perform system and regression testing on any break/fix or new features released
• Work on system enhancements adding new features and functionality
• Provide guidance and training to users for smooth software application utilization
• Be proactive and highly responsive to customers via teams and email communications
• Exhibit a sense of urgency in handling customer inquiries
• Gain expertise in documenting warehouse business and system processes and working through support tickets
• Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues
• Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations

Requirements

• 5+ years experience
• Must be US Citizen, Green Card or H4 EAD
• Deep understanding of software application and the underlying business processes
• Excellent communication, analytical, and problem-solving skills

Qualifications

• 5 Years experience

Skills

* Required skills