Manager, Sales and Customer Service

About This Role

This role will oversee sales and customer service operations, focusing on enhancing shopper loyalty and exceeding sales goals for Macy's. The manager will lead, train, and develop a team to deliver exceptional customer experiences on the sales floor.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Requirements

• 3-5 years of management experience in retail
• Ability to build, lead, and motivate a productive, enthusiastic team
• Passion for delivering exceptional customer experiences
• Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Ability to review and utilize sales and rewards data to develop improvement strategies
• Experience managing selling support activities (stockroom, signing, equipment, merchandising)
• Capability to support operational areas such as OMNI, Style, and Asset Protection
• Proficient in talent analysis, career progression planning, and retaining talent
• Effective in addressing complaints and resolving problems with colleagues
• Consistently clear and effective communicator, writer, and presenter
• Strong skills in Microsoft suite, computers, and handheld devices
• Ability to work a flexible retail schedule, including days, evenings, holidays, and weekends
• Ability to stand for at least two consecutive hours, lift at least 30 lbs, stoop, kneel, crouch, and climb ladders

Qualifications

• Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail

Skills

* Required skills

Benefits