Manager, Operations

About This Role

The Manager, Operations ensures efficient operations and achieves profitability and omni-channel goals. This role oversees expense management, shortage prevention, staffing, merchandise flow, customer service, and maintains housekeeping and safety standards. They report directly to the Director, Stores Operations and offer a path to Regional Operations, Asset Protection, or Store Management.

Responsibilities

• Manage payroll and non-payroll expenses, directly responsible for EBIT%
• Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained
• Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager
• Train, motivate, and develop the operations team to maximize their potential and business opportunities
• Oversee total store maintenance to create a safe and clean environment for customers and colleagues
• Manage supply budgets and ensure the store remains stocked with selling supplies and other required items
• Initiate and implement shortage and safety programs
• Recruit and select qualified support Colleagues
• Create a positive, inclusive work environment focusing on internal and external customer service and safety
• Monitor and address performance issues promptly; administer reviews and check-ins

Requirements

• 3-5 years of prior management experience, preferably in a retail environment
• High School diploma or equivalent
• Ability to lift at least 30 lbs and stand for at least two consecutive hours
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays

Qualifications

• High School diploma or equivalent
• 3-5 years of prior management experience, preferably in a retail environment

Skills

* Required skills

Benefits