Manager, Counsel: Complaints, Disputes & Fraud

About This Role

This role will provide critical legal advice to a US credit card business, assist with compliance and business partners for consumer complaint responses, and identify trends in consumer complaints, billing disputes, and fraud indicators.

Responsibilities

• Provide legal advice and support on responses to customer complaints and disputes
• Work with compliance and business partners to investigate consumer complaints and develop appropriate written response
• Identify and coordinate resolution of potential line of business compliance or operational errors
• Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation
• Provide information on litigation and regulatory trends
• Provide information to legal partners about trends and issues identified through complaints
• Identify and assess legal risks associated with Capital One credit card products and related business operations
• Translate laws and legal requirements for business teams and business intent for legal team and subject matter experts
• Ensure support is provided in a timely manner to meet regulatory and business requirements
• Actively engage with colleagues to provide legal support as part of a collaborative and cross-functional team

Requirements

• Juris Doctor from an accredited law school
• Active member in good standing of at least one state bar
• At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel

Qualifications

• Juris Doctor from an accredited law school
• At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel

Nice to Have

• 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry
• Ability to work in a dynamic environment and flexibility to adapt to changing needs
• Ability and desire to learn new areas of law
• Ability and willingness to work as a team player
• Strong communication and interpersonal skills
• Strong analytical and organizational skills

Benefits