Leasing Professional

About This Role

Execute property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. Serve as a key point of contact for prospective residents and support resident satisfaction.

Responsibilities

• Perform all sales and leasing activities to achieve the property's revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Collect all pertinent information from prospective residents at move-in and records as appropriate.
• Stay informed about and collaborate with teams/leadership on current market and competitor conditions that may impact the community's occupancy, market rent, and sales results.
• Design and execute marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs.
• Use the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
• Ensure that the property and show units meet the Company's standards for show quality by daily inspecting the tour path and show ready units, communicating maintenance and upkeep needs to the property's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• Follow-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Execute and perform activities in support of the property's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Respond quickly and courteously to resident and client/owner concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Demonstrate customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services. Interact with all residents and acknowledge them by name.

Requirements

• Ability to execute property's marketing, leasing, and renewal strategies
• Proficiency in performing sales and leasing activities
• Strong customer service skills

Benefits