Key Account Manager

About This Role

Manage and nurture key client relationships for UniUni, a North American leader in last-mile logistics, focusing on customized solutions and proactive issue resolution to drive revenue growth and ensure long-term satisfaction.

Responsibilities

• Manage and nurture key client relationships to ensure long-term partnerships and satisfaction
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner
• Analyze client needs and develop customized solutions to enhance their logistics experience
• Monitor and track key account parcel deliveries, proactively resolving any service issues
• Conduct regular performance reviews with key accounts and provide data-driven insights
• Prepare and present tailored quotations by applying pricing policies and market intelligence
• Develop and maintain customer SOPs to ensure consistency in service delivery
• Collaborate with internal teams to optimize service performance and improve customer experience
• Track and manage account billing, ensuring invoices are processed and payments are collected on time
• Identify growth opportunities within existing key accounts to drive additional revenue
• Assist in the claims process and ensure timely resolutions for key account clients

Requirements

• Bachelor’s degree in Business, Logistics, or a related field
• Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry
• Proven ability to develop and maintain strong client relationships while achieving business growth
• Strong negotiation, communication, and interpersonal skills with a customer-focused mindset
• Proficiency in CRM software and Microsoft Office Suite
• Analytical mindset with the ability to interpret data and market trends for strategic decision-making
• Ability to multitask in a fast-paced environment and adapt to changing priorities

Qualifications

• Bachelor’s degree in Business, Logistics, or a related field
• Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery)

Nice to Have

• MBA
• Experience in small parcel last-mile delivery

Skills

* Required skills