Key Account Manager - Food Service

About This Role

Manage, retain, and expand relationships with Liquid Environmental Solutions' largest national and multi-location food service customers, focusing on long-term account growth, renewals, and service expansion. Build executive-level relationships and partner cross-functionally to deliver enterprise-scale solutions.

Responsibilities

• Manage and grow a defined portfolio of large, national and multi-location customer accounts with a strong focus on retention and expansion
• Build and maintain trusted relationships with executive-level decision makers, as well as operational, financial, and procurement stakeholders
• Serve as the primary owner of the customer relationship, ensuring alignment between customer needs and LES solutions
• Prepare, deliver, and present Quarterly Service Reports / Business Reviews
• Lead contract renewals and negotiate expanded scope, pricing adjustments, and service enhancements
• Identify and develop upsell and cross-sell opportunities within existing accounts using consultative selling techniques
• Partner cross-functionally with Operations, Implementation, Finance, Legal, and Corporate Support teams
• Develop and execute account plans that include growth objectives, sales strategies, and customer success milestones
• Schedule and conduct regular in-person meetings with customers to maintain relationships and advance discussions
• Accurately document all account activity, opportunities, and pipeline data within the company CRM system
• Lead and coordinate the implementation of new locations or expanded lines of business within existing customer accounts
• Maintain a professional, responsive, and customer-focused communication approach

Requirements

• Proven experience managing large, multi-location or enterprise customer accounts in a B2B environment
• Strong consultative selling skills with the ability to uncover needs, influence decisions, and position value-based solutions
• Demonstrated success in contract renewals, account expansion, and long-term relationship management
• Experience presenting to executive-level stakeholders using data-driven insights and clear recommendations
• Ability to manage complex account dynamics involving multiple locations, departments, and decision makers
• Strong organizational skills with the ability to manage multiple priorities and account plans simultaneously
• High level of professionalism, communication skill, and executive presence
• Comfort working cross-functionally to deliver customer solutions and manage implementations
• Strong CRM discipline and familiarity with sales operating rhythms, forecasting, and reporting
• Consistent history of meeting or exceeding revenue, renewal, or account growth goals

Qualifications

• Bachelor’s degree or equivalent professional experience
• Minimum of four (4) years of outside business-to-business sales or account management experience, with at least two (2) years managing multi-location, regional, or national customer accounts within the restaurant, grocery, or retail industries.

Skills

* Required skills