IT Service Technician

About This Role

Provide onsite IT support for a federal customer in Centennial, CO, resolving technical issues, performing system maintenance, and ensuring smooth operation of IT infrastructure.

Responsibilities

• Provide on-call support by identifying, researching and resolving technical problems via ServiceNow ticketing system
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Recommend systems modifications to reduce user problems
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users
• Help ensure user applications work over VPN and/or Citrix
• Manage user relocation requests
• Ensure devices are properly encrypted
• Provide on-site support for enterprise groups such as the network and security operation centers
• Replace defective network equipment
• Assist users with mobile communication devices
• Provide tier 2 support, including hardware troubleshooting, OS reinstall, and assisting with device swapping

Requirements

• High School education or equivalent
• 0-2 years of experience (or commensurate experience)
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities
• Ability to obtain and hold a Public Trust Clearance

Qualifications

• High School
• 0-2 years (or commensurate experience) with high degree of technical proficiency, excellent problem-solving skills and analytical abilities

Nice to Have

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Skills

* Required skills

Benefits