IT Service Technician

About This Role

Provide onsite IT support for a federal customer, resolving technical problems, performing system maintenance, and assisting with various IT operations in Sacramento, CA.

Responsibilities

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Recommend systems modifications to reduce user problems
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users
• Help ensure user applications work over VPN and/or Citrix
• Manage user relocation requests
• Ensure devices are properly encrypted
• Provide on-site support for enterprise groups such as the network and security operation centers

Requirements

• High School with 0-2 years (or commensurate experience)
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Qualifications

• High School
• 0-2 years (or commensurate experience)

Nice to Have

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation

Skills

* Required skills

Benefits

Certifications