IT Service Technician

About This Role

Provide onsite IT support for a federal customer in Anchorage, AK, resolving technical problems, performing system maintenance, and assisting with various IT tasks.

Responsibilities

• Consult with support teams, help desks, customers, and other technical staff in the resolution of problems
• Coordinate and perform operation and/or maintenance activities for networks/servers
• Identify recurring problems and recommend steps to reduce the severity or frequency of problems
• Install, troubleshoot, and maintain an extensive variety of products and equipment
• Deliver services and solutions in technical support, systems refresh, software integration, and operations support
• Provide on-call support by identifying, researching, and resolving technical problems received via ServiceNow
• Perform routine system maintenance and analysis functions, including hardware configurations
• Install operating system patches and upgrades via SCCM Software Center
• Provide remote support services for telework/home users and manage user relocation requests
• Provide on-site support for enterprise groups such as network and security operation centers

Requirements

• High School Diploma
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Qualifications

• High School
• 0-3 years (or commensurate experience)

Nice to Have

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution
• Familiarity with using SCCM to remotely complete software installation
• CompTIA Network+ certification
• CompTIA A+ certification
• CompTIA Server+ certification
• CompTIA Security+ certification

Skills

* Required skills

Benefits