IT Deployment Technician

About This Role

This role involves staging, imaging, and deploying Windows endpoints at scale, managing the end-to-end build process from receiving to handoff. The technician will ensure tight documentation and SLA discipline in the ticketing/asset system to smoothly provide devices to users.

Responsibilities

• Receive, unbox, inventory, and asset-tag new hardware; update asset records and chain-of-custody in the ticketing/asset system (ServiceNow or similar)
• Image and provision Windows laptops/desktops using tools like SCCM/MECM task sequences, Intune Autopilot, MDT/WDS, or Clonezilla, applying drivers, BIOS/UEFI settings, and security baselines
• Configure and test standard builds including domain join/AAD enrollment, BitLocker, VPN client, Wi-Fi profiles, printers, and core applications (Microsoft 365, collaboration tools, line-of-business apps)
• Perform quality assurance before release, including device health checks, Windows Update/patch level, policy compliance, encryption status, and sign-in validation
• Execute deployment logistics, schedule pickups/shipments, prep user kits (docks, monitors, peripherals), and provide clear first-login instructions
• Support on-site cutovers and go-live days; provide walk-up support and resolve basic break/fix issues to maintain deployment timelines
• Capture and maintain gold image documentation, build guides, and "known issues"; suggest improvements to task sequences, driver packs, and post-imaging scripts
• Process returns, swaps, and RMAs; sanitize, reimage, and redeploy devices per policy
• Assist with on/offboarding device workflows and quarterly/annual asset reconciliations

Requirements

• 2+ years of hands-on Windows endpoint deployment experience with required imaging proficiency (SCCM/MECM task sequences, Intune Autopilot, or MDT/WDS)
• Strong understanding of Windows 10/11, drivers/firmware, BIOS/UEFI, and post-image configuration (domain join/AAD, BitLocker, VPN, printers)
• Active Directory/Entra ID basics: computer objects, user group membership, password resets, and policy awareness
• Ticketing and asset tools experience (ServiceNow, Jira, or similar) with accurate documentation and SLA-minded updates
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi) to validate connectivity during builds and at handoff
• Clear, patient communication and customer service skills

Qualifications

• 2+ years of hands-on Windows endpoint deployment experience with required imaging proficiency

Nice to Have

• PowerShell basics to automate post-imaging steps (app installs, device renames, local policy tweaks)
• Experience with driver management, BIOS configuration utilities (Dell/HP/Lenovo), and vendor imaging best practices
• Exposure to application packaging and software distribution (SCCM/MECM, Intune Win32 apps)
• Familiarity with encryption/key recovery, certificate deployment, and conditional access concepts
• macOS or Jamf exposure for mixed environments

Skills

* Required skills

Benefits