IT Analyst

About This Role

The IT Analyst will support critical technology initiatives within the Utah criminal justice ecosystem, focusing on Salesforce architecture, criminal justice system expertise, cost analysis, and API/ServiceNow development.

Responsibilities

• Design, develop, and implement Salesforce solutions, providing architectural guidance and clear strategic communication to stakeholders.
• Contribute expertise in criminal justice technology, supporting systems within Courts, Public Safety, Law Enforcement, Corrections, Parole Boards, and Criminal Justice Commissions.
• Support estimation processes, evaluate solution approaches, and deliver cost-conscious recommendations aligned with project goals.
• Develop and secure REST/SOAP APIs, integrate systems across the enterprise, and configure/customize ServiceNow (workflows, business rules, integrations, platform components).

Requirements

• 3+ years of hands-on developer-level experience in Salesforce, including design and development of enterprise Salesforce solutions
• Strong experience with Java and JavaScript
• Direct background developing production systems within criminal justice domains, including experience handling criminal justice data or justice information exchanges
• Proven ability to design, secure, develop, and maintain APIs (REST and/or SOAP) and integrate them with enterprise systems
• Extensive ServiceNow development experience, including custom workflows, business rules, integrations, and platform configuration
• Solid understanding of software development security best practices and demonstrated experience building systems compliant with CJIS security, privacy, and data-protection requirements

Qualifications

• 3+ years of hands-on developer-level experience in Salesforce, including design and development of enterprise Salesforce solutions.

Skills

* Required skills

Benefits