ISP Technician
RemotePosted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Provide world-class, remote technical support as an ISP Support Technician, handling inbound calls, chats, and emails to diagnose and resolve voice, data, video, and connectivity issues for Internet Service Provider customers.
Responsibilities
- Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment
- Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies
- Manage volume of 50-75 tickets, per 8-hour shift
- Learn and support 50+ client accounts, as well as navigate computer systems unique to each member
- Assist customers in diagnosing voice, data, video, and connectivity issues
- Answer questions and provide solutions that ensure an optimal customer experience
- Troubleshoot internet, cable, and modems for business and residential customers
- Document and record phone calls within multiple ticketing systems
- Provide backup assistance for other Technical Support Representatives
Requirements
- Must reside within 90 miles of Raleigh, NC, Cedar Rapids, IA, or Huntsville, AL
- Experience with Cable, Modem, Internet support
- Experience with Phone, Email & Web Chat Support
- Familiarity with Networking & Telecommunications
- Troubleshooting skills
- Experience with a Ticketing System
- Must maintain own reliable internet connection, hardwired
- No absences allowed during 1-month training portion
Qualifications
- Entry level position
Nice to Have
- Studying for CompTIA certification
Skills
* Required skills
Benefits
Certifications
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.