ISP Support Technician

About This Role

Provide world-class customer support for ISP partners by answering inbound calls, chats and emails, diagnosing and resolving voice, data, video, and connectivity issues, and ensuring an optimal customer experience.

Responsibilities

• Answer inbound technical support phone calls, chats and emails related to ISP partners
• Consult with customers and provide additional solutions in the form of up-selling products and services
• Troubleshoot voice, data, video and connection issues for customers
• Identify, troubleshoot and assist customers with voice, data, video and connection issues
• Answer customer service related questions
• Track and record each phone call and provide a detailed description of the call
• Provide backup assistance for other Technical Support Representatives

Requirements

• Open and flexible schedule for shifts including evenings or weekends
• Ability to commit to full 4 weeks of training

Skills

* Required skills

Benefits