ISP Support Technician
RemotePosted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Provide world-class customer support for ISP partners by answering inbound calls, chats and emails, diagnosing and resolving voice, data, video, and connectivity issues, and ensuring an optimal customer experience.
Responsibilities
- Answer inbound technical support phone calls, chats and emails related to ISP partners
- Consult with customers and provide additional solutions in the form of up-selling products and services
- Troubleshoot voice, data, video and connection issues for customers
- Identify, troubleshoot and assist customers with voice, data, video and connection issues
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
Requirements
- Open and flexible schedule for shifts including evenings or weekends
- Ability to commit to full 4 weeks of training
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.